Nissan USA
Reviews and Complaints
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Verified ReviewerDeceptive salespersons
Hi, I have had an awful experience at one of the nissan dealerships and I would like to complain about it. The people over there did nothing but lie to me.
I already knew the price of a used vehicle and they kept telling me that they will "give me a good deal". Then their salesperson, Samuel, told me to come in on the first day of the month because they can "do anything they want with the price". I called off work just to go get the vehicle. I am not rich, this vehicle isnt a splurge for me, it is a necessity.
We got treated very badly and kept getting lies spewed in our faces. The car looked very dirty and they said they would clean, the whole ordeal took 7 hrs and the car still wasnt clean. I got the slimmest discount because I made a scene after I found out they didnt do anything of the things they promised to do. So going in any day of the week would have been the same, why did they lie about being flexible with prices on the first of the month.
The person then tells me he would give me vouchers/gift card to get gas. Doesnt give me anything and says he will mail it to me. I wait patiently and nothing arrives to I ask him about it, he says it is delivered on his end. I asked who the carrier was or what is the tracking number, he says he deleted the email with that info.
They are still lying to me. They lied to sell their vehicle and treated us so badly. This was at nissan fairfield, CA. I am very disappointed, we have only ever driven nissan and havent had a bad experience before this but this is just insane.
They treat us like idiots. Ill attach the screenshot of our conversation today where he makes excuses instead of just providing a tracking number like he originally said.
- Nice vehicles
- Terrible sales people
Preferred solution: Since the vehicle is already sold, I just want some compensation. I need floormats so that can be a good compensation and the gas vouchers they originally promised.
User's recommendation: Do not go to nissan fairfield and get everything in writing when they promise to do something for you.
Warranty
I bought a 2016 CPO Nissan Sentra it now has 85000+ miles, and the warranty won't cover its parts if they've been damaged buy another part that broke. My ball joint sheared and took out the axel from what I was told
And they won't honor the axel that is under warranty, so now I'm stuck trying to
pay for all the repairs that need done.
Stuck without a car until then because if no
Parts are under warranty because of another broken part I can't get a loner vehicle. The transmission has already been rebuilt and I've taken it back in because it has been acting funny again. They drove it and didn't find the problem.
If I can tell there's something wrong and I'm ot a mechanic you would think that a certified Nissan one could. I will never buy another Nissan this experience has totally sucked.
You should honor the CPO warranty and cover the components that are under that warranty no matter what. Thanks for another let down Nissan..
Julie Cozad
Preferred solution: Price reduction
User's recommendation: Don't buy one
I can’t receive a simple answer to my question
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Verified Reviewer | Kenner, LouisianaProblem with a battery still under warranty
User's recommendation: Do not by a battery at Premier Nissan
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Brooklyn, New YorkCase4933****
Ive purchased a 2019 pathfinder from Vroom in August 2022. Recently upon returning home the check engine light was blinking and the car started to shake I pull over to let the car rest after about a half an hour I continued my trip home park the car in the driveway the next day I made an appointment with the dealership.
Approximately two weeks later, I had my vehicle towed to the dealership. Upon inspection, the engine was found to have massive amounts of sludge, and I was also towed, the owners warranty on the vehicle was voided in November 2021 before I purchased a vehicle. I have sense contacting Nissan to find out why they avoid it the owners warranty on the engine. After weeks of correspondence I still dont know why the owners warranty on the engine was voided.
Ive spoken to the service people where I took my vehicle and they believe the vehicle was sold to me in this condition. Having spoken to her today, Nissan yesterday I was informed that someone would reach out to me Monday this is where I am now .
User's recommendation: Do not purchase a vehicle from Vroom
Defective Part
Preferred solution: For Nissan to adress the problem and stop blaming it on fair ware.
User's recommendation: Select another manufacturer
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Verified ReviewerTransmission failure
Nissan has knowingly put prone to fail transmissions in their vehicles. Their solution to the problem was extend the warranty by 20,000 miles.
This obviously dont solve the problem. There should have been a recall issued. I bought my daughter a 2015 Nissan Sentra and she was almost involved in a serious accident due to transmission failure. I guess Nissan is okay with scaring the *** out of people or potentially killing them.
God help the executives at Nissan should my daughter get hurt due to their negligence.
I will burn the world down to destroy you and your family, friends and company.
Sincerely,
U.S. combat veteran
Preferred solution: Full refund
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Verified ReviewerResolved: Nissan's disregard of Connecticut Dept of Consumer Protection Order
Company fixed the issue and I have been provided with full refund. By the ruling of the Department of Consumer Protection, payment was made, BUT sent to my attorney and I am waiting for the payment to be transferred to me. Nissan compensated me for attorney's fees and transportation expenses when the Ariya could not be driven.
I had taken time off from my medical practice to attend. I suppose I should not be surprised at the inconsiderate and incompetent service that I have received from Nissan USA. It is completely consistent with gross lack of consideration and incompetence of the people that were placed in position to deal with Nissan's customer. On one website, Nissan falsely asserts "All of us at Nissan understand that you, our customers, are at the core of what we do.
We are fully committed to your customer ownership experience and if a problem does arise, we want to be the one you lean on for help in resolving your concern." The customer experience that I have received from Nissan is the worst I have ever received from any manufacturer. The payment was NOT completed in violation of the Dept of Consumer Protection's ruling, and I have no idea when of even if payment will be made
- And consideration
- Empathy
- Lack knowledge about their products
Preferred solution: Full refund
User's recommendation: You cannot rely on Nissan's customer service staff. Presumably to save money they have placed people wholly lacking in knowledge, consideration, or empathy. The result will eventually cost Nissan far more than if they settled the problem months ago
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwaiting Part Since March 2023
I own a 2013 Frontier which has been in the shop at my local dealership since March 8, 2023. They diagnosed my truck, and determined that a BCM part number 284B1-9BP1E controller was needed to resolve the issues I was experiencing.
It has now been over 7 months and the dealership still have not received the part. Below is an email excerpt from the dealership to Nissan USA in May.
I have escalated this order to STP and tiger team is contacting me about it but wanted to see if we can escalate this matter to someone else? Original order was placed 3/8/23 STK upgraded to VOR 3/20/23. Upgraded to CSC 3/20/23.
Upgraded to STP on 4/4/23. Looks like 2 dealers Clay Cooley Nissan in TX and Nissan Of Las Cruces have it but called both and they have them for someone. Please advise if this is something we can put some heat to as the vehicle is still here in the shop. Only update we have is they do not have any ETA from the supplier.
Last updated 4/23/23.
Nissan eventually provided an ETA of end of August, then end of September, then end of October, and now end of November. But there is still no hard ETA.
As a long-time (~30 years) owner of Nissan vehicles, I am an extremely disappointed customer. I do not blame anyone at my local dealership in Albuquerque.
I blame Nissan USA. I am writing this message to let any consumer know who reads reviews prior to purchase that I can see no reason for me or anyone else I care about to ever purchase a Nissan again in the future.
- Used to sell reliable vehicles and provide reliable service
- No longer can rely on nissan or their solution to problems
Preferred solution: Deliver product or service ordered
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Verified ReviewerTransmssion problem
- Run good
- Transmission problems
Preferred solution: Price reduction
User's recommendation: Don't ever buy a Nissan ever they suck..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDealer Complaint backed out on deal already made
Preferred solution: The deal we made in December 31st.
User's recommendation: Don’t deal with this Nissan dealer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent company
- Only bad
New electric ariya have to tow 3 times
User's recommendation: Don't buy Nissan
Service manager yelling at customer for no reason
User's recommendation: Buy a car from North Shore Nissan in Danvers mass
About my transmission
User's recommendation: Make sure the dealership explains and show you how to find the information you need
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The individual that Nissan placed in their Consumer Affairs department lacked sufficient knowledge of EVs, lemon laws, customer relations and empathy necessary for the assignment. I don’t blame Nissan so much for the defective car as I do for having unqualified individuals responsible for dealing with their customers. By doing this Nissan demonstrated that words posted on their website are operationally meaningless