I bought a new Nissan over a year ago. The Finance Manager told me I needed a warranty because it provides 'gap' coverage that the basic manufacturers warranty does not.
Examples included a rental car for repairs and additional coverage beginning year 2. Guess what happened when I took my car for a brake repair (to a 9 month old car?) The service technician told me that I was lied to, he sees it all the time, and to cancel the warranty. It won't kick in until manufacturers warranty expires. Can't cancel by phone- have to go in and request a cancellation form from the VERY PERSON THAT SOLD ME THIS USELESS WARRANTY!
I got the runaround and was told they don't have the form, call Nissan, etc... I called Nissan who said I had to go back because they only accept cancellations by mail and it takes two months to process... It's a lie and a scam. I want my warranty cancelled ASAP and the cost refunded from my financed payment amount.
Any ideas on how to get this accomplished? They are not BBB members, their grade with the Houston BBB is F, they have many unresolved complaints, they just don't seem to care.
Monetary Loss: $2500.